RESPONDING TO YOUR NEEDS:
We achieve this by asking ourselves, as a company, these 4 simple questions:
– Who is our main customer?
– What is your target market?
– How does our products or services meet your needs?
– What should and can we do to further help you?
Our seven rules to customer support:
1. To support our customers as a team.
2. To truly listen to our customers (and share their ideas).
3. We are real persons (not robots).
4. We are honest about what we don’t know.
5. To do our best to be empathetic.
6. Total knowledge of our product.
7. We try to remember that your time is valuable.
This means before, during and after any sales
We have set our prices based upon: “You will always get the biggest bang for your dollar!”